Quality in the Public sector
The public sector is somehow lagging behind in the quality and excellence implementation while the private sector both Profit and Non-profit organizations are leading it. In Lebanon, only two public institutions have (or had) a certified QMS (Quality Management System) according to ISO 9001 (Quality Unit at the ministry of Economy & Trade and LIBNOR). This certification was achieved as a result of QUALEB support to both institutions.
At many levels there are continuous interactions between the different sectors: If the profit / non-profit sectors continue to develop, without the development of the public sector, the gap with the public sector will widen. This could eventually become an impediment to Lebanese economic development. Lebanon needs therefore to prioritize the implementation of Quality Management System (QMS) in the public sector as a matter of national public policy and to do so via the implementation of pilot projects in public services.
Qualeb phase III under the asepsis of Ministry of Economy & Trade, in collaboration with the Office of the Minister of State for Administrative Reform (OMSAR) has provided support for 5 public administrations in order to implement a QMS in their operation and to get ready for ISO 9001: 2008 certification, that improved the quality of their services. The five public administrations have been selected were the following:
- Ecole Nationale d’Administration (ENA),
- Lebanese University (LU),
- General Security Directorat General,
- Beirut Police department at the Internal Security Forces,
- National Social Security Fund (NSSF- Burj Hamoud Branch).
The selection of these five public sector entities was based upon a transparent selection criteria set forth by QUALEB experts.
In addition to that specific support, all the public institutions that were interested and who candidate to Qualeb phase III, benefited from a set of trainings on different topics related to Quality Management system in Public sector, and a set of workshop to exchange experience and lessons learned.
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