Consumer Protection

The Consumer Protection Directorate is committed to providing the highest quality service for consumers in Lebanon.

We believe that high standards of consumer protection will help Lebanon’s economy flourish. Well informed, confident consumers are good for business. We also support legitimate businesses and through our work ensure that they can compete honestly and fairly.

In delivering our service, we will Endeavour to:

Treat everyone fairly and with respect and honesty;
Always do the best job we possibly can;
Be accountable for our actions;
Analyze consumer problems and tailor our services accordingly
Work effectively with other Government Departments and Agencies to ensure we are as effective as possible

General Objective

The general objective of the Consumer Protection Directorate is "To attain a modern consumer protection framework in Lebanon that safeguards consumers’ interests".

Service Aim

The overall aim of the Consumer Protection Directorate is "to ensure a safe, fair and equitable trading environment exists for consumers and commerce alike." This aim will be achieved by enforcement of the consumer protection legislation, and by providing advice for consumers and businesses.

Our service priorities are set out in our business plan and these are:

Informed Confident Consumers.
Informed Successful Businesses.
Enforcement of a Fair and Safe Trading Environment
Efficient, Effective and Improving consumer protection services.

Our Current focus

Following consultation with our staff, consumer groups, business

Representatives and other stakeholders, current areas where we will focus most attention are:

Food Safety
Misleading Advertising
Quality of goods
High prices of goods and services and utilities
Consumer awareness of their rights
Counterfeit goods
Enhancing consumer confidence in the Consumer Protection

Service Standards

We will:

Undertake a programme of routine inspection of trade premises based on risk assessment;
Offer preventative advice to businesses;
Work with other agencies to achieve our objectives;
Investigate all relevant consumer complaints;
Provide self help advice wherever possible for consumer enquiries;

Contacting Us

We value hearing from consumers. If you have a complaint about a shop or business, contact our helpline. We may be able to assist you in resolving your complaint. In addition, your call will help us target problem areas which will benefit all Lebanon’s consumers in the future.

To apply for a complaint online, please Click Here

Consumer Protection Call Center

Call from any telephone Hot Line 1739

Or through Tel 01-982294 or Fax 01-982297

Email: consumer@economy.gov.lb